1/8THS AS LOW AS $13 OTD AND OUNCES AS LOW AS $88 OTD AT ALL COLORADO LOCATIONS!

Privacy Policy

Effective Date: 12/11/2024

Pioneer Interests Inc. dba LOVA Canna Co ("Company," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and loyalty app (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

  • Personal Information: Name, email address, phone number, physical address, and driver’s license details.
  • Purchase Information: Product history and purchase details.
  • Payment Information: Processed through third-party payment processors.
  • Device Information: Browser type, operating system, and IP address.
  • Location Data: Collected via our app for location-based services.
  • Cookies and Tracking Data: Includes tracking cookies and other similar technologies.

2. How We Collect Information

We collect personal data through:

  • Forms submitted via our website or app.
  • Tracking cookies and necessary operational cookies.
  • Integrations with third-party services, including Alpine IQ, Dutchie, and IHeartJane.

3. Purpose of Data Collection

We use your personal information for the following purposes:

  • Account management and operational needs.
  • Providing loyalty rewards and managing the loyalty program.
  • Marketing and advertising initiatives.
  • Analytics to enhance user experience and business operations.
  • Compliance with regulatory requirements.

4. Third-Party Sharing

We share your data with the following partners for operational purposes:

  • Alpine IQ: Loyalty and rewards management.
  • Dutchie: Point-of-sale and purchase processing.
  • IHeartJane: Online menus and payment facilitation.

We do not sell your personal information to third parties.

5. User Rights

You have the following rights regarding your personal data:

  • Access and Control: You may request access to or deletion of your data by contacting us in writing. However, we may retain certain information as required by regulatory mandates from the Colorado Department of Revenue Marijuana Enforcement Division.
  • Opt-Out: You may opt out of marketing emails, data tracking, or loyalty program participation at any time.

6. Security of Your Information

We employ industry-standard measures to safeguard your data, including:

  • 526-bit encryption.
  • Firewalls to protect our systems.
  • Comprehensive access controls.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Track customer conversions from marketing and advertising campaigns.
  • Analyze user behavior for website optimization.

You can manage your cookie preferences through your browser settings.

8. Loyalty App-Specific Policies

Our loyalty app collects additional data, including:

  • Geolocation data for location-based services.
  • App usage analytics to improve user experience.

Loyalty rewards are tied to purchases, visits, and user preferences.

9. Compliance with Applicable Laws

Our operations comply with the privacy laws of the State of Colorado. By using our Services, you consent to data collection and retention required under state regulations.

10. Consent Management

Customers must opt in to participate in our email marketing and loyalty programs. Data collection for regulatory purposes is mandatory for all customers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website, and the updated effective date will be noted.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Pioneer Interests Inc. dba LOVA Canna Co
info@lovaco.com